Customer Service

Your transaction is with Dragnet Industries and you agree to our privacy terms and conditions when you purchase a product from us. These are shown below.

This includes details of our 7 day return policies, deliveries, lipo battery warnings, defective items and age limits for the helicopters we sell (they are NOT toys and are not for children, min age 14 years).

 

PRIVACY AND TERMS AND CONDITIONS

radio-controlled-toys.com is owned and operated by Dragnet Industries.

We invite you to print out these Terms & Conditions, or we can e-mail these to you on request. Please request the "Terms & Conditions" from our Customer Service Centre. YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY OUR TERMS AND CONDITIONS.

General
We accept no liability (to the fullest extent allowed by law) for the accuracy of information contained on the website, which may contain technical inaccuracies or typographical errors. However, this provision does not affect your statutory rights and remedies.

These terms & conditions contain the whole of our agreement relating to your purchase, together with our website prices and contact details. They cannot be varied except where in writing and signed by a Director of Dragnet Industries

Credit card safety
radio-controlled-toys.com and our secure payment service providers (Paypal) use the latest technology to protect your credit card information and do not release it to any outside organization. Credit card details from our online transactions are not stored by us at any point and are encrypted, verified and destroyed. You can fax or post your card information to us as well as phone your orders to us. Any losses sustained by the transmission of personal information by e-mail or Internet links shall be borne exclusively by you.

radio-controlled-toys.com Privacy Guarantee
We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission. If you have purchased from our store, subscribed to one of our newsletters and entered any of our competitions, or advised us of your e-mail address, POST & TELEPHONE we may occasionally update you on news and special opportunities via e-mail, POST & TELEPHONE.

Delivery
Delivery Information section this details courier information. International deliveries may be liable for further charges on import into your country please see your native government legislation on how this might affect you. All radio equipment is 35MHz unless stated otherwise.


Cancellation & Returns


Product is Unwanted:

You can return your purchases within 7 days of delivery for a refund of your purchase minus a shipping and handling fee of 10% of product price ,for items less than £50 this is 15%, for items more than £220 this is 5%(these charges cover our postage, packing and CC charges). Postage costs of returning the item to ourselves is to be bourne by you and we strongly urge you ensure that your chosen postage method is insured and that you request a signature upon delivery, proof of postage will not be accepted as proof of return.

Items will only be accepted if we have issued you with a returns number which must be clearly stated on the outside of the package you send. The item must be returned in an UNUSED AND UNOPENED condition, we reserve the right to reject items that are not returned in this condition. If these terms are not adhered to you will be required to pay for shipping charges in order for us to return the product to you or a further fee of £15.00 if this product is resalable. Any item deemed damaged and unsaleable will be at our discretion to refund a percentage of the purchase price. ALL REFUNDS ARE PROCESSED within 10 days.

You must not return items using "return to sender" as we are not able to guarantee how long it will take or whether the goods will reach us from the post office using this method.

We may wave the fee or extended the returns period at certain times of the year or in exceptional circumstances, this is at our discretion.


Damaged or Defective Items

We do not accept minor marks and damage due to shipping and handling as a fault, but we will where possible attempt to replace the damage item. This is at our discretion.

If your item has been delivered with a fault then contact us. You will then be issued with a returns number and a postal address. Postage costs of returning the item to ourselves will not be refunded, we strongly urge you ensure that your chosen postage method is insured and that you request a signature upon delivery, proof of postage will not be accepted as proof of return. We will then repair or replace your goods in the quickest possible time. We may offer you a alternate product or a refund, this is at our discretion. When the item is returned we will test the item in our technical department. Should the item prove not to be faulty a standard charge of £12 gbp will be applied which will need to be paid before we return the item to you. If you are unsure of whether your product has a fault, please do not hesitate to contact us wherein we will advise you on how to proceed.

If the item has been used and damaged i.e. in a crash then the item will not be deemed as faulty. If has developed a technical fault after a crash then please contact us. It is our policy to try help customers with their models where ever they purchased it.

If you require any further information regarding current legislation and laws in connection with a purchase please contact the citizens advice bureau.


Lost items

In the unfortunate event the item is lost please contact us to inform us you have not received the item. After a certain time period which will depend on the courier used we can claim compensation for the lost item. Please note that we can not refund you the cost of the item until we have had compensation confirmed through the postal company. This is because often the postal company will require you to sign a declartaion confirming you haven´t received the item. Sorry for the inconvenience, but these are the terms to all sales conducted by our company Dragnet Industries.

Ready to fly (RTF) Aircraft We have a simple procedure for Ready to Fly Aircraft. ANY FAULTS must be reported before the model is flown. If you attempt to fly the model then your model will not be classed as faulty and as such no refunds or returns will be accepted. This rule applies to ready to fly helicopter´s it sounds harsh but unfortunately some customers crash there models and attempt to then claim the model is faulty.

We strongly suggest you charge the batteries, operate all controls and carry out a range check before you attempt to fly.

Please remember that helicopters are not toys, we recommend that the minimum age for helicopters is 14 years old. We also advise that supervision be give to children above this age range and below 18. It is the responsibility of the user to ensure the safety of people and property around them when learning to fly these vehicles.

Lithium Polymer batteries (LiPo, Li-Poly)

Fire can be caused by: ‘Overcharging’ (wrong charger or charger setting, unbalanced battery load, charger fouled by poor power supply), charging a damaged cell or pack and short circuit (including crash damage).

Cells or packs can be damaged by: Over discharging (running ‘too flat’ and/or too hot, discharging an unbalanced battery load), short circuit and crash damage. Please view our
Lithium Polymer Do’s and Don’t section found here.

Product warranty does not cover collateral damage. Due to the nature and use of this product there is no term warranty. Misuse, abuse incorrect charging and discharging and all other inappropriate use of this product is not covered under warranty.

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